Support & Repairs

Students are encouraged to utilize one of the following support types, as needed. Due to COVID-19 service changes, full-service on-campus repair is not available.

Support Type

Description and Links

Availability

Live Chat with STC
(Requires CAS Log-In)

Chat now with one of our technicians.

Hours (EDT):

Monday-Sunday 9am-10pm 

Chat/Browse FAQs with STC on Facebook

Browse FAQs and ask questions on Facebook if you are locked out of your netID account and unable to access Yale’s other support options.

Hours (EDT):

Monday-Sunday 9am-10pm

Live Chat/Call IT Help Desk

Contact the IT Help Desk to receive live phone or chat support if you are unable to contact a student technician or find answers to your questions.

24/7

Submit A Ticket

(Requires CAS Log-In)

Submit a ticket for tech support if live chat support is unavailable or if you need additional support. A technician will contact you as soon as possible.

24/7

Zoom Class Support

Watch a recording of a Zoom test class in Canvas, to prepare for online courses.

24/7