Support & Repairs

Students are encouraged to utilize one of the following support types, as needed. We have re-opened for full-service hardware repair – chat with our technicians to schedule an intake for repair.

Support Type

Description and Links


Live Chat with STC
(Requires CAS Log-In)

Chat now with one of our technicians.

Hours (EST):

9am-8pm, week days

12pm-7pm, weekends

Chat/Browse FAQs with STC on Facebook

Browse FAQs and ask questions on Facebook if you are locked out of your netID account and unable to access Yale’s other support options.

Hours (EST):

9am-10pm, every day

Live Chat/Call IT Help Desk

Contact the IT Help Desk to receive live phone or chat support if you are unable to contact a student technician or find answers to your questions.


Submit A Ticket

(Requires CAS Log-In)

Submit a ticket for tech support if live chat support is unavailable or if you need additional support. A technician will contact you as soon as possible.