Support & Repairs
Online Learning Help
[Requires CAS Log-In]
Chat with student tech support here. This service is open for modified summer hours:
Monday-Friday 9am-10pm EDT
Saturday-Sunday 11am-5pm EDT
When this service is closed, you can chat with the IT Help Desk 24/7.
Submit a ticket for tech support [Requires CAS Log-In]
When live chat support is unavailable, use this form to submit your question. A technician will reach out to help you as soon as possible.
The Poorvu Center’s resources provide the most complete and up-to-date how-to guides, setup instructions, and troubleshooting information. We highly recommend reviewing this information before your first online class.
Watch a recording of a Zoom test class in Canvas.
Locked out of your netID account and unable to access Yale’s other support options? Ask us a question on the STC Facebook Page, and browse a list of commonly-asked questions.
The IT Help Desk is available to provide live support 24/7 via phone and live chat. Please note that wait times may be long during periods of high demand.