Support & Repairs

Online Learning Help

Live Chat

[Requires CAS Log-In]

Chat with student tech support here. This service is open for modified summer hours:

Monday-Friday 9am-10pm EDT

Saturday-Sunday 11am-5pm EDT

When this service is closed, you can chat with the IT Help Desk 24/7.

Submit A Ticket

Submit a ticket for tech support [Requires CAS Log-In]

When live chat support is unavailable, use this form to submit your question. A technician will reach out to help you as soon as possible.

Browse Poorvu Center Self-Help Resources

Visit Poorvu Center Resources

The Poorvu Center’s resources provide the most complete and up-to-date how-to guides, setup instructions, and troubleshooting information. We highly recommend reviewing this information before your first online class.

Watch a Zoom Test Class
Browse FAQ And Ask Questions On Facebook

Visit FAQ Group on Facebook

Chat with STC on Facebook

Locked out of your netID account and unable to access Yale’s other support options? Ask us a question on the STC Facebook Page, and browse a list of commonly-asked questions.

Contact the IT Help Desk

IT Help Desk Information

The IT Help Desk is available to provide live support 24/7 via phone and live chat. Please note that wait times may be long during periods of high demand.