Support & Repairs
Students are encouraged to utilize one of the following support types, as needed. Due to COVID-19 service changes, full-service on-campus repair is not available.
|
Support Type |
Description and Links |
Availability |
|---|---|---|
|
Live Chat with STC |
Chat now with one of our technicians. |
Hours (EST): 9am-10pm, every day |
|
Chat/Browse FAQs with STC on Facebook |
Browse FAQs and ask questions on Facebook if you are locked out of your netID account and unable to access Yale’s other support options. |
Hours (EST): 9am-10pm, every day |
|
Live Chat/Call IT Help Desk |
Contact the IT Help Desk to receive live phone or chat support if you are unable to contact a student technician or find answers to your questions. |
24/7/365 |
|
Submit A Ticket (Requires CAS Log-In) |
Submit a ticket for tech support if live chat support is unavailable or if you need additional support. A technician will contact you as soon as possible. |
24/7/365 |