Support & Repairs
Students are encouraged to utilize one of the following support types, as needed. During summer months, on-campus repair support is not available. Information about this service for Fall 2020 is forthcoming.
|
Support Type |
Description and Links |
Availability |
|---|---|---|
|
Live Chat with STC |
Chat now with one of our technicians. |
Modified Summer Hours (EDT): Monday-Friday 9am-10pm Saturday-Sunday 11am-5pm |
|
Chat/Browse FAQs with STC on Facebook |
Browse FAQs and ask questions on Facebook if you are locked out of your netID account and unable to access Yale’s other support options. |
Modified Summer Hours (EDT): Monday-Friday 9am-10pm Saturday-Sunday 11am-5pm |
|
Live Chat/Call IT Help Desk |
Contact the IT Help Desk to receive live phone or chat support if you are unable to contact a student technician or find answers to your questions. |
24/7 |
|
Submit A Ticket (Requires CAS Log-In) |
Submit a ticket for tech support if live chat support is unavailable or if you need additional support. A technician will contact you as soon as possible. |
24/7 |
|
Zoom Class Support |
Watch a recording of a Zoom test class in Canvas, to prepare for online courses. |
24/7 |