Working for STC
For more than 20 years, Yale Information Technology Services (ITS) and the Student Technology Collaborative (STC) have been committed to providing jobs for Yale students that develop technical skills, give valuable work experience, and foster a community of students who are dedicated to providing technology help on campus.
General perks include: very flexible hours, paid technical training, regular social events with free food, and being part of a diverse community of 200+ student workers.
There are four roles available through STC: Student Tech, Cluster Tech, Media Tech, and Student Developer,
If you have any questions about working for STC, please contact email@example.com.
An applicant must be:
- a current Yale student
- a student at Yale for at least the following two semesters (application semester not included)
You do NOT have to major in a particular subject or belong to a particular department to work for STC.
Training and Previous Experience
All STC students attend mandatory day-long training sessions at the beginning of each semester. Newly hired STC students must also attend a mandatory orientation and training session the week of October 21, 2019. Techs will then continue weekly training throughout the semester, and employees will not be completely independent until the following semester.
Previous experience (specifically technical experience) is NOT required to apply for the Cluster Tech, Student Tech, and Media tech roles, though some preference may be given to applicants with relevant experience. Applicants must demonstrate substantial interest in learning the skills required for each role. Student Developer applicants must have sufficient web development experience to be hired.
Student Techs (STs) provide a wide array of personal technology support for all undergraduate students and graduate students, as well as some professional school students. Services include individual student computer support and providing walk-in support at the Technology Troubleshooting Office and Sage Hall.
- Provide general technology support for all members of the Yale community.
- Staff our Technology Troubleshooting Offices in Bass Library and Sage Hall where students can get in-person help with their technology issues.
- Staff our internal hardware office where personal computers and cluster computers are repaired and refurbished.
- Manage and resolve help requests submitted by students.
- Learn how to fix computers!
- Earn ACMT certification through Apple to service in-warranty Mac computers.
- Flexibility in choosing which niches of hardware repair/software support to become an expert in
Training and Hours
- Individuals hired as new STs are expected to read all training materials and attend training sessions of 2-3 hours per week during the fall semester. They are also expected to attend mandatory day-long training sessions at the beginning of every semester. The hours spent doing training are paid.
- After some training, new STs will have opportunities to shadow experienced STs to gain additional experience before beginnning to work independently.
- After the initial semester of training, STs work, on average, 8-10 hours per week.
- STs are assigned to a specific college or graduate/professional school student population and are required to manage specific help requests from their assigned queue. This entails communicating with clients via email and/or phone.
Cluster Techs support and maintain cluster computers and printers on campus, including ones in residential college clusters, public clusters (Connecticut Hall and Dunham Laboratory), and other departmental clusters.
- Staff the computer clusters located in and around Connecticut Hall, Dunham Lab, and Sterling Chemistry Lab.
- Maintain the residential college and graduate dormitory cluster computers and printers.
- Staff an internal hardware office where cluster computers are repaired and refurbished.
- Work with the STC Cluster Operations staff to repair cluster machines, resolve issues with cluster software and deploy new cluster computers.
- Travel to many different on-campus locations while on the job.
- Learn computer hardware basics!
- Opportunity to work with full-time ITS endpoint engineers
Training and Hours
- Individuals hired as Cluster Techs are expected to attend a mandatory daylong training session in October 2019 and additional training sessions during the spring semester.
- After training, Cluster Techs are expected to work a mimimum of 6 hours per week.
The main goal of the Media Tech program is to serve the media technology needs of Yale’s student population through providing not only hardware, but also best practices and advising. To do that, the Techs themselves recieve training in many aspects of production, depending on their role within the program.
The Media Tech role is split into three departments. In 212 York, students staff a call-in A/V support center that services classroom media issues. In Equipment, student staff equipment checkout counters at CCAM and the School of Art, as well as perform maintenance on the stock of equipment in Bass. In STC Studios, students work on graphic design requests from members the general Yale community. Applicants to the Media Tech umbrella position will select which department to apply to on the application.
- Receive calls at Yale’s A/V call-in center
- Support full-time A/V specialists in keeping classrooms operational
- Provide after-hour media support to classes
- Staff equipment checkout counters across campus
- Provide assistance and training on media technology usage
- Share knowledge and experience with Yale community
- Design logos, posters, and other graphic material for various student needs
- Recieve training and disseminate knowledge in Photoshop, Indesign, and Illustrator
Acquire A/V knowledge that can be used in classrooms and event setup.
Learn how to use all of the equipment offered at the equipment loan centers (e.g. DSLR cameras, lighting kits, zoom recorders, etc.). Become familiar with post-production software such as Lightroom and Premiere if so desired.
Become well-versed in Photoshop, Indesign, Illustrator, and fundamental design principles.
Training and Hours
- Training varies depending on department, from an average of one hour a week for the first semester to four hours a week for the first year.
- Equipment and Studios MTs will be allowed to shadow shifts starting in their second semester; 212 York MTs in their first semester
- MTs generally work between 6-12 hours per week.
Applicants to SDMP should have some programming experience (e.g. a CS class at Yale, or a programming class in high school along with significant personal projects). We don’t require experience in any of our particular technologies, but any experience in them is a huge bonus.
- Write code
- Spend up to 20% of total hours for the week on approved learning resources
- Attend project meetings
- Attend the office hours of their technology’s Technical Lead, a student with significant experience working for SDMP
- Mentorship from more experienced students as well as full-time ITS developers
- Professional application development experience
- Learning how to use popular software development frameworks
Training and Hours
- For the first semester, trainees are required to work 6 hours per week on materials provided by their Technical Lead
- Full-fledged developers are expected to work 10 hours per week