Whether you are living on or off campus, we know that online learning can be challenging. IT services and support have been enhanced to assist you during the pandemic. We’re here to help! Refer to the following information as well as Poorvu Center’s Guiding Principles for Students. Additional support is also available via chat, phone, and more.
Enhanced Services and Support
On campus public computing clusters supported by our program are not available. Additionally, some centrally managed public computing labs* are closed to reduce the risk of COVID-19 disease transmission.
However, software previously available only in labs is now available virtually to all faculty and students through MyApps. Additional information can be found on the Getting started with MyApps at Yale page. Other specialized computers used by students on campus, including the Computer Science “Zoo” and workstation class hardware in the Marx library, will be connected to the network and should be accessed via remote connection to avoid COVID-19 disease transmission. For more information on Library resources, see the Yale University Libraries site.
If your computing access needs are impacted by lab closures, please request emergency funding support through the Safety Net program.
*Labs that will be closed include:
- 17 Hillhouse, Room 111 (including the Computer Science “Zoo” Annex)
- CT Hall
- Dunham Lab Cluster, including Classroom 120
- Marx Library
- Residential College Labs
Information about additional closures will be posted, as needed.
Graphic Design Assistance
STC Studios staff continue to be available at firstname.lastname@example.org for free graphic design help.
Internationally Blocked Websites and Applications
Members of the Yale community, particularly students and faculty who are located outside of the United States, may be impacted by their country’s internet accessibility laws and capabilities. Learn more about Internationally Blocked Websites and Applications.
Laptop Repair & Diagnostics
The TTO Technology Troubleshooting Office is fully remote! Chat with the STC for virtual technology advice, troubleshooting, and loaner laptop requests and returns. Additionally, on campus device back up service resumes this Spring.
Full-service on campus repair is not available. However, a list of repair shops local to New Haven is available, below. Almost all suppliers have a Better Business Bureau (BBB) rating at or above A-.
|Supplier and location||Services Offered||Rate||Yale Discount||Additional Information|
157 Church Street, 19th floor, New Haven, CT
|PC’s, Macs||Varies depending on work don||20% (Yale ID required)||N/A|
CPR Cell Phone Repair Downtown New Haven
55 Whitney Avenue, Unit C, New Haven, CT
|PC’s, Macs, Cell Phones||Varies depending on work completed||$20 off the hourly rate (Yale ID required)||N/A|
Advanced Office Systems
296 East Main Street, Branford, CT
|PC’s Macs, Printers||$80/hour||N/A||N/A|
65 Broadway, New Haven, CT
|Apple products||Varies depending on work completed||N/A||N/A|
565 Boston Post Road, Orange, CT
|PC’s, Macs, Monitors||Varies depending on work completed||20% discount off the hourly rate (Yale ID required)||$29 diagnostic fee|
269 Woodmont Road, Milford, CT
|Printers, Multifunctional Devices||$95/hour (1 hour minimum)||24% discount (Yale ID required)||No PC or Mac repairs|
Printing will be possible in most* locations through the use of Papercut Mobility, which allows students to print and release a print job from a BluePrint queue using an Android or iOS mobile device. Review essential print information at YPPS BluePrint Essential Resources.
*Some exceptions apply for areas of campus handling sensitive information.
Protect your Identity with DUO Everywhere
DUO Everywhere multifactor authentication is needed to access email and other applications. Understand how to use DUO Everywhere, including information on devices, the authentication process, and more on the DUO Everywhere Frequently Asked Questions page.
Quickly locate technology services for students on our updated Services page.
Watch TV from your computer via Xfinity, free for students on campus. Learn more about how to set up IPTV.
Check out the Zoom quick guide for Zoom setup, best practices, and security advice. Additional resources include:
- Learn how to keep your Zoom app secure and up to date
- Check system requirements and recommended internet speeds
- Learn how to find balance and stay connected from mindful.org