COVID-19 Changes

Whether you are living on or off campus, we know that online learning can be challenging. IT services and support have been enhanced to assist you during the pandemic. We’re here to help! Refer to the following information as well as Poorvu Center’s Guiding Principles for Students. Additional support is also available via chat, phone, and more. 

Enhanced Services and Support

Computer Labs

On campus public computing clusters supported by our program are not available. Additionally, some centrally managed public computing labs* are closed to reduce the risk of COVID-19 disease transmission.

However, software previously available only in labs is now available virtually to all faculty and students through MyApps. Additional information can be found on the Getting started with MyApps at Yale page. Other specialized computers used by students on campus, including the Computer Science “Zoo” and workstation class hardware in the Marx library, will be connected to the network and should be accessed via remote connection to avoid COVID-19 disease transmission. For more information on Library resources, see the Yale University Libraries site.

If your computing access needs are impacted by lab closures, please request emergency funding support through the Safety Net program.

*Labs that will be closed include:

  • 17 Hillhouse, Room 111 (including the Computer Science “Zoo” Annex)
  • CT Hall
  • Dunham Lab Cluster, including Classroom 120
  • Marx Library
  • Residential College Labs

Information about additional closures will be posted, as needed.

Equipment Checkout

Our media equipment check-out service works closely with Bass Library and adheres to their circulation desk hours of operation. Details will be posted on our Reservations site as they become available. 

 

Graphic Design Assistance

STC Studios staff continue to be available at stc-studios@yale.edu for free graphic design help. 

Internationally Blocked Websites and Applications

Members of the Yale community, particularly students and faculty who are located outside of the United States, may be impacted by their country’s internet accessibility laws and capabilities. Learn more about Internationally Blocked Websites and Applications.

Internet Connectivity

Trouble with internet connectivity? Consult the following:

Laptop Repair & Diagnostics

The TTO Technology Troubleshooting Office is fully remote! Chat with the STC for virtual technology advice, troubleshooting, and loaner laptop requests and returns. Additionally, on campus device back up service resumes this Spring.

Full-service on campus repair is not available. However, a list of repair shops local to New Haven is available, below. Almost all suppliers have a Better Business Bureau (BBB) rating at or above A-. 

Supplier and location Services Offered Rate Yale Discount Additional Information

CCT Repairs

157 Church Street, 19th floor, New Haven, CT

 PC’s, Macs Varies depending on work don 20% (Yale ID required) N/A

CPR Cell Phone Repair Downtown New Haven

55 Whitney Avenue, Unit C, New Haven, CT

 PC’s, Macs, Cell Phones Varies depending on work completed $20 off the hourly rate (Yale ID required) N/A

Advanced Office Systems

296 East Main Street, Branford, CT

 PC’s Macs, Printers $80/hour N/A N/A

Apple Store

65 Broadway, New Haven, CT

 Apple products Varies depending on work completed N/A N/A

PCW Computers

565 Boston Post Road, Orange, CT

 PC’s, Macs, Monitors Varies depending on work completed 20% discount off the hourly rate (Yale ID required) $29 diagnostic fee

BBI Technologies

269 Woodmont Road, Milford, CT

 Printers, Multifunctional Devices $95/hour (1 hour minimum) 24% discount (Yale ID required) No PC or Mac repairs

Printing

Printing will be possible in most* locations through the use of Papercut Mobility, which allows students to print and release a print job from a BluePrint queue using an Android or iOS mobile device. Review essential print information at YPPS BluePrint Essential Resources.

*Some exceptions apply for areas of campus handling sensitive information. 

Protect your Identity with DUO Everywhere

DUO Everywhere multifactor authentication is needed to access email and other applications. Understand how to use DUO Everywhere, including information on devices, the authentication process, and more on the DUO Everywhere Frequently Asked Questions page.

Services

 Quickly locate technology services for students on our updated Services page.

Software 

The following resources offer a simple way to access, download, and purchase software:

TV Streaming

Watch TV from your computer via Xfinity, free for students on campus. Learn more about how to set up IPTV. 

Zoom

Check out the Zoom quick guide for Zoom setup, best practices, and security advice. Additional resources include: